Q1: What level of AES encryption does HandyCrypto use to encrypt files? 
A1: HandyCrypto uses 128-bit AES encryption to encrypt files, which is strong enough for most uses.

Q2: Do I need to disable or uninstall HandyCrypto before performing a disk defragmentation? 
A2: No - there's no need to do anything to HandyCrypto before defragmenting your hard disk. 

Q3: Can I hide everything with HandyCrypto? 
A3: No - critical system files can't be hidden or blocked. Though HandyCrypto checks all objects before protecting them, users should be aware that attempting to encrypt core items may cause Windows to boot incorrectly.

Q4: What will happen if HandyCrypto crashes, or if someone terminates it? 
A4: The software's security kernel is loaded and take effects almost as soon as Windows is started, which means that users see a GUI - not the kernel itself. Terminating the GUI has no effect on the protection level enforced. 

Q5: I've removed a folder from HandyCrypto's protection list, but I can't see it in Windows Explorer: what should I do?
A5: Press F5 in Windows Explorer to refresh its display. 

Q6: I've hidden an object but can still see it in Windows Explorer: what should I do? 
A6: Press F5 in Windows Explorer to refresh its display. 

Q7: Does HandyCrypto work in DOS mode? 
A7: HandyCrypto works in the DOS Command Prompt, but won't work if you boot directly into DOS mode. 

Q8: What's the uninstall password? 
A8: It's identical to your HandyCrypto login password. 

Q9: I've forgotten my password - will my hidden files be lost? 
A9: The hidden files won't be lost, but if you're not a registered user you'll have to reinstall Windows to get them back. Registered users can contact our Technical Support Team for instructions on how to reset their login password.

Q10: I've forgotten my encryption key - are my encrypted files recoverable?
A10: No! Nobody can help you if you forget the your encryption key, so we strongly recommend exporting the key to an independent file which is kept secret and safe.

Q11: I've got some files that were encrypted with a former installation of HandyCrypto. How can I decrypt them now?
A11: Step 1. Install HandyCrypto again, and set the encryption key to the same one as you used with the former installation
Step 2. Create a new, empty, encrypted secure folder
Step 3. Disable HandyCrypto [Very Important!]
Step 4. Copy the previously encrypted files to the newly-created encrypted secure folder
Step 5. Restart Windows

Q12: I can't drag files to the encrypted folder in Windows Explorer - what's wrong?
A12: Hold the CTRL key while dragging files to the encrypted secure folder to solve the problem. Alternatively use the COPY & PASTE command when copying to get around the issue.

Q13: How can I verify whether or not files which have been copied or written to an encrypted folder were actually encrypted? 
A13: Uninstall HandyCrypto and restart Windows - you'll then be able to see that all the files in the previously encrypted folders were encrypted.

Q14: Can backup programs such as Norton Ghost backup objects which have been protected with HandyCrypto? 
A14: Backup programs won't be able to access files and folders which have been locked with HandyCrypto, so before backing up be sure to use the 'Disable HandyCrypto' command to disable the protection. You may also wish to consider manually checking your backups as a precautionary measure.