Q1: I've forgotten my password - will my hidden files be lost? 
A1: The hidden files won't be lost, but if you're not a registered user you'll have to reinstall Windows to get them back. Registered users can contact our Technical Support Team for instructions on how to reset their login password.

Q2: Do I need to disable or uninstall Folder Security Personal before performing a disk defragmentation? 
A2: No - there's no need to do anything to Folder Security Personal before defragmenting your hard disk. 

Q3: Will third-party file management tools such as ZTreeWin see the objects hidden by Folder Security Personal?
A3: Absolutely not - the protection mechanism behind Folder Security Personal is built on the system kernel level and so is unbreakable!

Q4: Can I hide everything with Folder Security Personal? 
A4: No - critical system files can't be hidden or blocked. Though Folder Security Personal checks all objects before protecting them, users should be aware that attempting to encrypt core items may cause Windows to boot incorrectly.

Q5: What will happen if Folder Security Personal crashes, or if someone terminates it? 
A5: The software's security kernel is loaded and take effects almost as soon as Windows is started, which means that users see a GUI - not the kernel itself. Terminating the GUI has no effect on the protection level enforced. 

Q6: I've unlocked/unprotected an object, but still can't see it in Windows Explorer: what should I do?
A6: Press F5 in Windows Explorer to refresh its display.

Q7: I've hidden an object but can still see it in Windows Explorer: why?
A7: If Folder Security Personal is working under Automatic Mode, the hidden objects will be invisible only after the program is closed. If Folder Security Personal is working under Manual Mode, the objects have already been protected - just press F5 in Windows Explorer to refresh its display.

Q8: Does Folder Security Personal work under DOS mode?
A8: Folder Security Personal works under the DOS frame, but doesn't work under the TRUE DOS mode.

Q9: If I protect files and then someone steals the drive, will they have access to my protected files if they plug the drive into a different computer?
A9: Yes - your files will be accessible. To prevent the leaking of sensitive business data in the case of hard disk or computer theft, we recommend you to try our encryption software HandyCrypto which uses on-the-fly encryption technology as well as file-hiding technology to keep your files truly safe and secret.

Q10: How does Folder Security Personal protect removable disks?
A10: Folder Security Personal restricts the use of external drives such as removable drives, floppies, CD-ROM drives etc. to prevent the unauthorized transfer of files from or to your computer. Please note, however, that the software is unable to hide or lock files on removable disks.

Q11: What's the uninstall password? 
A11: It's identical to your Folder Security Personal startup password.

Q12: How do I protect a group of files and folders quickly and easily?
A12: Use wild-cards! Folder Security Personal supports the '?' and '*' wild-cards: